Technical Support

Get your GED equipment running at its full potential.

Contacting Technical Support

• Call 330-963-5401
• For non-emergency support, e-mail TechSupport@gedusa.com and we will respond to your email within 24 hours

Technical Support Hours

• Standard Support Hours: Monday-Friday: 8:00 A.M. – 5:00 P.M. (EST)
• Emergency After-Hours Support: Monday – Friday: 5:00 P.M. – 9:00 P.M. (EST)
• Saturday, Sunday & Holidays: 8:00 A.M. – 5:00 P.M. (EST)

Software Support

Keeping your manufacturing plant up to speed and integrated.

Contacting Software Support

• Call 330-963-5401
• For non-emergency support, e-mail Software@gedusa.com and we will respond to your e-mail within 24 hours

Software Support Hours

• Standard Support Hours: Monday-Friday: 8:00 A.M. – 5:00 P.M. (EST)
• Emergency After-Hours Support: Monday-Friday: 7:00 A.M. – 8:00 A.M. and 5:00 P.M. – 9:00 P.M. (EST)
• Saturday, Sunday & Holidays: 8:00 A.M. – 5:00 P.M. (EST)