Types of Service

Technical Support

Get your GED equipment running at its full potential.

Contacting Technical Support

  • Call 330-963-5401
  • Press 2: Technical Support (8:00 A.M. – 5:00 P.M. Monday-Friday) or Press 4 outside these hours
  • Press 1 for Glass, Vinyl and Aluminum Fabrication Support
  • For non-emergency support e-mail TechSupport@gedusa.com and we will respond to your email within 24 hours

Technical Support Hours

  • Standard Support Hours: Monday-Friday: 7:00 A.M. – 9:00 P.M. (EST)
  • Emergency After-Hours Support: Monday – Friday: 5:00 P.M. – 9:00 P.M. (EST)
  • Saturday, Sunday & Holidays: 8:00 A.M. – 5:00 P.M. (EST)

Software Support

Keeping your manufacturing plant up to speed and integrated.

Contacting Software Support

  • Call 330-963-5401
  • Press 2 for Software Support (8:00 A.M. – 5:00 P.M. Monday-Friday) or Press 4 outside these hours
  • For non-emergency support, e-mail Software@gedusa.com and we will respond to your e-mail within 24 hours

Software Support Hours

  • Standard Support Hours: Monday-Friday: 8:00 A.M. – 5:00 P.M. (EST)
  • Emergency After-Hours Support: Monday-Friday: 7:00 A.M. – 8:00 A.M. and 5:00 P.M. – 9:00 P.M. (EST)
  • Saturday, Sunday & Holidays: 8:00 A.M. – 5:00 P.M. (EST)